Return & Refund Policy

Effective Date: August 9, 2026
Last Updated: August 9, 2026

At Manistry, we take care to ensure that your order is packed and delivered in good condition. Please read this Return & Refund Policy carefully before placing your order.

By purchasing from manistry.in, you agree to the terms outlined below.

1. RETURN POLICY

Manistry accepts returns only in cases where the product received is damaged.

We do not accept returns for reasons such as:

Change of mind
Incorrect product selection by the customer
Personal preference
Product not suitable for an individual
Color preference or minor variations
Delay in delivery caused by the courier
Products that have been used or opened
Products purchased during a sale or promotional offer

Sale Products

All sale, discounted, promotional, and clearance products are strictly non-returnable and non-exchangeable.

No return, refund, replacement, or credit note will be provided for sale products, except where required by applicable law.

2. DAMAGED PRODUCTS

If you receive a product that is damaged, you must contact us within 48 hours of delivery.

To report a damaged product, please email us at:

hello@manistry.in

Your email should include:

Order number
Customer name
Registered mobile number
Clear photographs of the damaged product
Photographs of the outer packaging
Unboxing video, if available
Description of the damage

We may request additional information or photographs to assess the issue.

3. UNBOXING VIDEO

We strongly recommend recording a continuous video while opening your package.

An unboxing video showing the unopened package, shipping label, packaging, and product can help us investigate damage claims more efficiently.

However, the absence of an unboxing video does not automatically determine eligibility; claims will be reviewed based on the information and evidence provided.

4. ELIGIBILITY FOR DAMAGED PRODUCT CLAIMS

A damaged-product claim may be accepted where:

The product was damaged when delivered.
The damage is clearly visible.
The claim is reported within the specified timeframe.
Sufficient photographs or other supporting information are provided.
The product has not been used, altered, or intentionally damaged.

We reserve the right to review each claim before approving a resolution.

5. CREDIT NOTE ONLY

For an approved damaged-product claim, Manistry will issue a credit note only.

We do not provide cash refunds or refunds to the original payment method for approved damaged-product claims, except where required by applicable law.

The credit note may be used toward a future purchase from manistry.in, subject to the terms communicated with the credit note.

6. NO CASH REFUNDS

Manistry does not generally provide cash refunds or refunds to the original payment method for damaged products.

Once a damaged-product claim has been approved, the applicable resolution will be provided through a credit note.

Any exception required by applicable law will be handled in accordance with such law.

7. NON-RETURNABLE PRODUCTS

The following products are not eligible for return or exchange:

Sale products
Discounted products
Promotional products
Clearance products
Products purchased using certain promotional offers, where specified
Products that have been opened or used
Products damaged after delivery due to customer handling
Products without their original packaging where the packaging is required to assess the claim
Products returned without prior approval

8. BEAUTY AND PERSONAL-CARE PRODUCTS

For hygiene and product-safety reasons, beauty and personal-care products that have been opened, used, applied, altered, or tampered with generally cannot be returned.

Please carefully review the product details, ingredients, usage instructions, and other information before purchasing.

Individual reactions and results may vary. A product being unsuitable for an individual's personal preference or expectations does not automatically make it eligible for return.

9. WRONG OR MISSING PRODUCT

If you receive a product that appears to be incorrect or an item is missing from your order, please contact us at hello@manistry.in as soon as possible.

Please provide your order number and clear photographs of the package and products received.

We will review the issue and determine the appropriate resolution in accordance with our policies and applicable law.

10. RETURN SHIPPING

If Manistry approves a return of a damaged product, we will provide instructions regarding the return process.

Do not send products back to us without receiving prior approval and return instructions from our team.

Unauthorized returns may not be accepted.

11. PRODUCT INSPECTION

All damaged-product claims are subject to verification.

After receiving the required information, we may evaluate:

Product condition
Packaging condition
Photographs or videos provided
Order details
Delivery information
Other relevant evidence

Our decision regarding the eligibility of a claim will be based on the available information and applicable law.

12. CREDIT NOTE TERMS

Where a credit note is issued:

It may be used for future purchases on manistry.in.
It cannot ordinarily be exchanged for cash.
It cannot ordinarily be transferred unless specifically permitted by Manistry.
It may be subject to a validity period, which will be communicated when the credit note is issued.
The credit note may not be combined with certain promotional offers unless otherwise stated.

13. ORDER CANCELLATION

Once an order has been confirmed, cancellation may not be possible if the order has already been processed, packed, or shipped.

If cancellation is permitted, it will be handled according to our applicable order and payment procedures.

14. DELIVERY DELAYS

Delivery delays caused by courier partners, weather conditions, public holidays, transportation issues, incorrect addresses, or circumstances beyond our reasonable control do not automatically qualify an order for return, refund, or credit note.

If your order is delayed, please contact our customer support team at hello@manistry.in.