Shipping Policy

Effective Date: August 9, 2026
Last Updated: August 9, 2026

At Manistry, we aim to process and deliver your beauty and personal-care products safely and efficiently. This Shipping Policy explains how orders placed through manistry.in are processed, shipped, and delivered.

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

1. SHIPPING AVAILABILITY

We currently ship orders to locations within India, subject to serviceability of the delivery address.

Some remote or restricted locations may have limited or no delivery service depending on the availability of our courier partners.

If your location is not serviceable, we may contact you regarding the order.

2. ORDER PROCESSING

Orders are generally processed after successful confirmation of payment.

We aim to dispatch orders within 2–5 business days after order confirmation.

Orders may take additional time to process during:

Sale periods
Promotional campaigns
Festivals and public holidays
High-volume order periods
Unexpected operational circumstances

Once your order has been dispatched, you will receive available shipping or tracking information through the contact details provided at checkout.

3. DELIVERY TIME

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the destination and courier service.

Delivery times are estimates and are not guaranteed.

Remote locations, difficult-to-service areas, weather conditions, public holidays, courier delays, and other circumstances beyond our reasonable control may result in additional delivery time.

4. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

Delivery location
Order value
Promotional offers
Shipping service selected
Other applicable factors

If free shipping is offered as part of a promotional campaign, the applicable terms of that offer will apply.

5. ORDER TRACKING

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information provided to monitor the status of your shipment.

Tracking information may take some time to become active after the courier receives the shipment.

6. DELIVERY ATTEMPTS

Our courier partners may make multiple delivery attempts depending on their operational procedures.

Please ensure that:

Your delivery address is correct.
Your mobile number is active and reachable.
Someone is available to receive the package where required.

If a delivery fails because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related reason, additional delivery attempts or charges may apply where applicable.

7. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate delivery information at checkout.

Please carefully verify your:

Name
Mobile number
House/building number
Street/locality
City
State
PIN code

Manistry is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an incorrect address after placing an order, contact us immediately at hello@manistry.in.

We will try to assist, but address changes may not be possible once an order has been processed or dispatched.

8. DAMAGED PACKAGES

If your package appears visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, we recommend:

Taking clear photographs of the package.
Recording an unboxing video.
Checking the contents carefully.
Contacting us at hello@manistry.in as soon as possible.

If the product itself has been damaged, please refer to our Return & Refund Policy for the applicable procedure.

9. MISSING OR INCORRECT ITEMS

If an item is missing from your order or you believe you have received an incorrect product, please contact us at hello@manistry.in as soon as possible.

Please provide:

Order number
Customer name
Photographs of the package
Photographs of the products received
Description of the issue

We will review the matter and determine the appropriate resolution.

10. DELAYED ORDERS

While we work with our shipping partners to deliver orders within the estimated timeframe, delivery delays may occur due to circumstances such as:

Courier operational issues
Weather conditions
Natural disasters
Public holidays
Festivals
Transportation disruptions
Incorrect or incomplete addresses
High shipment volumes
Government restrictions
Remote-location delivery limitations
Other circumstances outside our reasonable control

A shipping delay does not automatically qualify an order for cancellation, refund, return, or credit note.

11. LOST SHIPMENTS

If a shipment is reported as lost while in transit, please contact us at hello@manistry.in.

We may coordinate with the relevant courier partner to investigate the shipment.

The resolution will depend on the outcome of the investigation and applicable circumstances.

12. REFUSED OR UNDELIVERED ORDERS

If an order is returned to us because the customer:

Refused delivery
Provided an incorrect address
Was unavailable for delivery
Failed to respond to the courier
Failed to accept the shipment

the order may be treated as an undelivered/returned shipment.

Any applicable reshipping costs may be payable by the customer if the order is to be shipped again.

13. MULTIPLE PRODUCTS IN ONE ORDER

Depending on product availability, logistics, and operational requirements, items from the same order may occasionally be shipped separately.

If your order is split into multiple shipments, you may receive separate tracking information.

14. INTERNATIONAL SHIPPING

Unless specifically stated on the Website, Manistry currently does not offer international shipping.

If international shipping becomes available in the future, separate shipping charges, delivery timelines, customs duties, taxes, and other applicable conditions may apply.

15. SALE AND PROMOTIONAL PERIODS

During major sales, promotional campaigns, festivals, or periods of unusually high order volume, processing and delivery may take longer than the standard estimated timeframe.

We appreciate your patience during such periods.